FAQS

What is the expected processing time for my order?

Our standard processing time is a minimum of 3 to 5 business days. Following this, once your order has been shipped, you will receive a confirmation email containing your tracking number. The delivery timeline depends on the shipping method you've selected.

Please be aware that processing times might be extended during the holiday season.

Return & Exchange Policy

Upon receiving your shipment, please take the following steps:

  1. Thoroughly inspect the contents for any physical defects or shipping damage.
  2. Confirm that you have received the correct products.

To qualify for a replacement due to damaged merchandise, please report the issue within 7 business days of the delivery date. If your dissatisfaction stems from reasons other than damage, kindly adhere to the packing instructions provided below.

Packaging Your Return

Returned items must reach us within 15 days and must be in their original condition. We cannot accept items that have been washed, worn, or used.

Please ensure the following when returning items:

Include your invoice or a note containing your name, address, and order ID#.
Follow the provided packing instructions carefully to ensure the safe return of your items.
Once we receive your item and confirm its original condition, a refund will be issued using the same form of payment used for the original order. If you prefer an alternate item or size, kindly place a new order for the desired item.

Please note:

Worn, washed, or used items will not be accepted and may be returned at the customer’s expense.

Customers are responsible for return postage. Original shipping charges, customs fees, and import taxes are non-refundable.

What happens if my order doesn't arrive?

We guarantee delivery within 25 business days after your order has been shipped. If your order does not reach you within this timeframe, please reach out to us, and we will promptly refund your payment. Your satisfaction is our priority.

Why haven't all my items arrived yet?

It's possible that your order will arrive in 2 or 3 separate shipments because we dispatch items from different warehouses. Please don't worry if you receive one item before the others. Rest assured, all items will be delivered within the specified timeframe mentioned during your order placement.

How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.
I haven't received a confirmation email.

If you successfully reached the confirmation page after making your purchase and provided your order number and receipt, your order has indeed been processed.

However, if you did not receive an order confirmation email, it indicates that an incorrect email address was entered during checkout.

To resolve this issue, kindly reach out to us with the email address used, the first and last name associated with your order, and the date your order was placed. This information will enable us to resend your order confirmation promptly.

Do you have a size guide?
Yes, we offer a size guide on our website to help you find the right fit for your body type. If you have any questions about sizing, please don't hesitate to contact our customer service team for assistance.
What to do if you receive a damaged or incorrect product?

What to Do If You Receive a Damaged or Incorrect Product:

If you receive a damaged or wrong product, please initiate the return or exchange process through our designated portal. We accept returns within 30 days of delivery. To qualify for a return or exchange, the merchandise must be unworn, unwashed, and undamaged.

Refunds will be issued to the original form of payment used for the order. Exchanges are available only if you need a different size of the same product. Please note that all returns and exchanges are processed within a week of the package's arrival at our warehouse. Your satisfaction is our priority, and we aim to resolve any issues promptly.

Payment options

Credit Cards: We accept major credit cards, including Visa, Mastercard. Please note that cards issued by local banks without these logos may not be accepted by our global processing service. In such cases, we recommend using PayPal as an alternative payment method.

PayPal: You can fund your PayPal account using various payment methods available in your country. Once your PayPal account is funded, take advantage of our convenient single-click PayPal express feature for swift checkout.

Payment Security: Rest assured, all transactions submitted to us are encrypted with 128 SSL software, safeguarding your input information from interception by external parties. We are deeply committed to maintaining the highest levels of security and countering fraud. Our security measures are constantly updated to ensure the confidentiality and safety of your credit card details, contact information, and shipping/billing details.

Order Verification: To protect our customers, some orders may undergo payment verification. We aim to guarantee that every shipped order is authorized by the cardholder. If your order is put on hold, our team will promptly contact you to minimize any delays.

Currency: Whenever possible, we strive to process your payment in your local currency. However, there are specific cases and limitations where we may charge your card in the available currencies on our website. In such instances, your financial institution handles the currency conversion for your convenience.